In this podcast, Frank Lofranco, Deputy Commissioner, Supervision and Enforcement at the Financial Consumer Agency of Canada, examines the growing importance of consumer protection in today's financial system.

He discusses the development of risk-based market conduct supervision, the role of compliance in achieving positive consumer outcomes, and the steps financial institutions can take to build regulatory confidence when introducing innovative products and services. He also shares practical advice for regulators and supervisors responsible for designing and overseeing consumer protection frameworks.

Listen now to gain valuable insights.

Guest: 

Frank Lofranco,Deputy Commissioner, Supervision and Enforcement, Financial Consumer Agency of Canada

Host: 

Anatol Monid, Senior Director, Programs, Toronto Centre

Listen to the podcast.

Read the transcript. Read their biographies.